We're Having Reception Problems

First, check other TVs in your office to see if they are having the same problem. If they are, then it may be a building or floor problem. It is possible that the power has been shut off to our power supply or someone has disconnected it. It is also possible that someone has been working in a phone closet and cut or disconnected our cables. If possible, please check with the building engineer and ensure that power has not been shut off to the power supply, which is normally in a phone closet on the top floor or in the penthouse.

If the other sets in your office are receiving The Capitol Connection channels, then the problem is probably with your television connection or tuning. Please check the following:

If you have a set-top box, make sure that all of the connections between the wall plate and the set-top box, the VCR, and the TV are secure.

Make sure the set-top box is turned on and your TV is tuned to Channel 3.

If you don't have a set-top box, then you have a digital head-end somewhere in the building. Before calling our Customer Service Department at (703) 993-3100, you should check to make sure that your TV or VCR is set to "Cable" rather than "TV." Most times this setting is on the remote control, sometimes on the TV itself.

If your TV or VCR has been disconnected, you may need to reprogram it. On some systems you may need to auto program the channels; on others you may need to add the channels.

If you have a digital set-top box, you don't need a cable-ready TV. Set your TV to Channel 3 and tune the channel you want to watch with the set-top box. If you do not have a digital set-top box, then you have a digital headend in your building, and you'll need to set your TV/VCR to "CABLE."  If you have any questions, please call our Customer Service Department at (703) 993-3100.

Turn the TV/VCR on with the remote and push the menu or setup button on the remote. Check the instructions for the TV/VCR to see which menu contains the Cable/Antenna selection. Switch the input to cable/CATV and save the selection. There are a dozen or more ways different TVs and remotes are set up (please refer to the instruction manual that came with your TV remote). On the TV/VCR with a menu, when "Cable" has been programmed, it should indicate on the screen that it has been selected.

Some older TVs have a switch on the front panel or on the back of the TV where the TV set lead connects. The switch should be flipped to the CATV/cable side.

To receive UHF channels 20 and 26, if available on the building system, you must reverse this procedure by switching back to the "Antenna" selection.

If you have any questions, please call our Customer Service Department at (703) 993-3100.

Option 1: To tune the local digital channels use the "Channel Up" button on the set-top box remote to move through The Capitol Connection channels 1 through 9 and then the digital local channels 04-1 (they begin with WRC/NBC-1) through 13. Pressing the remote's "Channel Up" button one more time should take you to Channel 14. Once the set-top box recognizes

Channel 14, all local stations you can receive should be loaded into the memory of the set-top box.

Option 2: Push the "9" button on the remote. This brings you to our QAM Channel 9. Then push the "Channel Up" button one time. This will bring you to local Channel NBC4. Another push of the "Channel Up" button will bring you to local Channel NBC4.2—a weather channel. Keep pushing the "Channel Up" button to scroll up through all of the local channels.

There is no way to key in the local channel number to navigate to it. You must navigate through the local channels by pushing the "Channel Up" and "Channel Down" buttons on the remote, and you have to begin at our QAM Channel 9. To get back to any Capitol Connection QAM channels, simply press any number 1 through 9 on the remote. To change the channel more quickly, hit the "Enter" button after selecting Capitol Connection channels 1–9.

On February 17, 2009, all local channel television stations will cease their analog broadcasts. The Capitol Connection's Kaon HDTV set-top boxes will convert the local stations' digital signals to a format that can be displayed by older analog televisions. Please ask everyone who receives our TV programming to make sure they can tune in the local stations' digital broadcasts via their set-top box (see FAQ "How do I tune my local channels on the set-top box?") or via a digital television set. If you are receiving the digital signals through the TV tuner, you will get weather information on channels 4-2, 7-2, and 9-2.