How to download a webcast player:
PC users

Adobe® Flash®:

Download the Adobe® Flash® Player and follow the installation instructions.

Windows Media Player®:

Download the Windows Media Player® and follow the installation instructions.

RealPlayer® :

Download the RealPlayer® and follow the installation instructions.

Note: The FREE RealPlayer® download link is on the right side of the page. You will be offered a paid version of this player on the left side of the page.

 How to download a webcast player:
Apple users

Adobe® Flash®:

Download the Adobe® Flash® Player and follow the installation instructions.

Windows Media Player®:

If you do not already have Window Media Player installed on your computer, click on the "Flip4Mac" button below. Flip4Mac® is a Windows Media component for QuickTime® by Microsoft.com. Follow on screen installation instructions for download and installation.   

Some versions of Safari® may also need a plug-in in order to view the Windows Media Player®. If, after downloading Flip4Mac® the Windows Media Player® still does not work, please download and install the Safari® plug-in for Windows Media.  

 Download the free Flip4Mac® Player or Windows Media Safari® plug-in**. Click on the following links and follow the download instructions .

Flip4Mac® Player for Apple	Windows Media Plug in for Safari® (MAC)

 * Flip4Mac® is a Windows Media component for QuickTime® by Microsoft.com.
**Some versions of Safari® may also need a plug-in in order to view the Windows Media player. If, after downloading Flip4Mac® the Windows Media player still does not work, please download and install the Safari® plug-in for Windows Media.

RealPlayer® :

Download the RealPlayer® and follow the Installation instructions.

Note: The FREE RealPlayer® download link is on the right toward the bottom of the page. You will be offered a paid version of this player on the left side of the page.

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Make sure that your computer has Windows Media Player®, Adobe® Flash® Player®, or RealPlayer® , installed. Click here to test your player.

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• This may occur if your system or proxy server has cached a previous link. This may be resolved in one of two ways:
  
  1. Refresh the page by hitting the F5 key while on the page or by holding down the 'Alt' 'Shift' and 'Ctrl' keys while simultaneously hitting the 'Refresh' button on the browser. You may need to do this several times.
  
  2. Clear your systems cache by:
    a. Run Internet Explorer
    b. Click on "Tools" on the menu at the top
    c. Click on "Internet Options"
    d. Under Browsing Options, Click on "Delete"
    e. Click on "Delete Temporary Internet Files"
    f. Click on "Close"
    g. Click on "OK"

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Press the "Play" button on to restart the video stream. There are many variables that can affect streaming video over the internet.

Network congestion can occur at any time due to the following problems:
• You are using a modem to connect to the Internet.
• You are trying to access an event during peak Internet traffic hours.
• There is heavy traffic on your local computer network.
• If you are connecting to the Internet from outside Northern America.

Network congestion can be alleviated by:
• Upgrading to a faster connection.
• Minimizing the number of applications you are running during a webcast.
• Trying to accessing the webcast during an off-peak Internet traffic period.

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• Verify that your settings meet the minimum event requirements.
  • Try clearing your browser's cache and restart the event.

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• There is possibly an issue with your connection to the Internet (your Internet Service Provider or network connection is busy or having issues) or a firewall is causing problems.
  
  For more information concerning firewalls and Windows Media Player®, please see http://support.microsoft.com/kb/827562
  For more information concerning firewalls and Adobe® Flash® Media®, please see http://kb2.adobe.com/cps/164/tn_16499.html
  For more information concerning firewalls and RealPlayer®, please see http://service.real.com/firewall

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Make sure that your computer speakers are connected, turned on, and that you have adjusted the volume on the speaker volume knob and on your computer's volume control setting. Also, make sure the computer's sound is not muted.

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Your computer screen display settings may be causing the distortion. Webcasts are best viewed with a display setting of 1024x768 or higher.

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Windows Media® files may require changes to your system configuration. Click here to download and install the plug-in and follow all of the steps exactly. After doing so, you should be able to view the Windows Media files via Firefox. RealPlayer® and Adobe® Flash® files play automatically on the Firefox browser.

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Quite often settings on the LCD projector itself need to be changed to view the streaming video. Each projector has its own settings. Try to test an actual video stream prior to the event.

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Using the toolbar while in Internet Explorer, click "View," "Menu," "Choose Text Size." Set it to the default "medium" or "smaller" rather than "large" or "largest."

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• If your player stops during the program, refresh / reload the Web page or press the start button on your player to initiate the webcast again.


• If you are using the Firefox browser, you will need to download the free plug-in for Windows Media Player. Click here to download and install the plug-in.


• If you are having difficulty with the audio or video stopping or experience excessive buffering / freezing, please try the following:

o Select Tools
o Select Options
o Select Performance
o Click on the dot beside the word "buffer" and increase the time in the box from 5 seconds to 10 to 20 seconds.
o Hit Okay

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Version 10.3 or higher is required to view or hear webcasts on personal computers or Flash®-enabled mobile devices.

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For technical support installing or using Adobe® Flash® Player, please visit: http://www.adobe.com/support/flashplayer/.

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• The system requirements vary for different versions.
  • Please see the Adobe® download page and click on 'System Requirements' for the latest information.
  • Please see the Windows Media® support page for the latest information.
  • Please see the RealPlayer® system requirements page for the latest information
  

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