Webcast Support
Troubleshooting

Make sure that your computer has RealPlayer and/or Windows Media Player installed. Click here to return to the main Webcast Support page and follow the three-step test and set-up instructions.

• In your browser, click on "View" and then "Preferences," and a new window will appear.
• Click on the tab labeled "Connection."  Check to make sure that you have the correct connection speed.  If you are on a network that is normally the LAN/T1 setting, for a modem it is normally the 56k modem setting, etc.
• Click on the tab labeled "Transport."  Choose the "Automatically Choose Best Transport" and then "Auto Configure." Go through all the prompts accepting the default information. 
• Click on the tab labeled 'Network'.  Un-checkmark all of the options except HTTP.  Click Okay and try the link again
• If this does not work and you are still getting errors, especially errors which make statements such as "Make sure you are connected to the Internet," "Timed out waiting for server," etc., there is a large probability you are on a system with a firewall.  You will need to check with your network administrator to see if they have a firewall and if the administrator is willing to open the firewall for webcast video traffic. 

Links are normally available approximately 1/2 hour before a live event. Refresh the launch page (refresh /reload) and you should see the live link approximately 1/2 hour before production begins.

Make sure that your computer speakers are connected, turned on, and that you have adjusted the volume both on the speaker volume knob and on your computer's volume control setting. Also, make sure the computer's volume is not muted.

Your computer screen display settings may be causing that distortion. Webcasts are best viewed with a display setting of 1024x768 or higher.

There is possibly an issue with your connection to the Internet (your Internet Service Provider or office connection is busy or having issues) or your firewall is causing intermediate problems.

RealPlayer files play automatically on the Firefox browser.  Windows Media files may require changes to your system configuration, so we recommend your IT administrator assist in correcting the problem (the proper Windows Media and Active X plugins need to be installed).  Go to:  http://forums.mozillazine.org/viewtopic.php?t=206213  and follow all of the steps exactly.  After doing so, you should be able to view the Windows Media files via Firefox.

Try to change your RealPlayer connection preference to “HTTP or TCP transport only” or use alternately try to view the program using Windows Media Player.

The color setting may need to be changed on the LCD projection system to view the streaming media. Each projector has its own settings. We advise you to test an actual video stream prior to the event.

Using the toolbar while in Internet Explorer, click "View," "Menu," "Choose Text Size." Set it to the default "medium" or "smaller" rather than "large" or "largest."